If a passenger makes a mess in your car and become responsible for cleaning charges
politely explain to the customer the situation and request for a compensation and exchange your contact details to make arrangements between yourselves.
If the passenger refuses to compensate, please provide us the details of the incident with the cleaning receipts within 24 hours of the incident for us to investigate the matter.Details to be provided
-Booking ID
-Clear pictures of the vehicle at the scene (must include 1 photo from front with vehicle plate number and minimum 2 photos of the mess at the scene)
-Official receipt from the car wash company |(must include Full name of the driver partner, Plate number, Sixt registered mobile number
We will make attempts to reach out to the customer and share the information to request for a compensation. If the passenger does not agree, Sixt may do a partial refund* provided all the necessary details are submitted and approved.
*partial refund is capped at $20